A3 is moving to a new donor platform called Virtuous! Our existing donor platform has been shut down for a few days to prepare for the new platform launching on Monday, March 27, 2023. We are sorry for the inconvenience.
Existing donor information will be transferred. However, for security reasons, banking and credit card data will not be brought over. Therefore, if you have a recurring donation to A3 (via direct debit or credit card), you will need to re-establish your recurring donation on the Virtuous platform starting in April 2023.
FOR ONLINE DONATIONS:
- Online donations through March 20, 2023 have been processed through our existing donation platform.
- Our online giving portal will be taken down on March 21, 2023, and restored on March 27, 2023 with new capabilities, including an optional account to view/manage gifts online.
FOR RECURRING DONATIONS:
Certain donors will be impacted immediately. If you are in the impacted group that is migrating in April, you should receive an email on March 21, 2023 and a hard copy letter a few days later with additional action steps. If you did get this communication, . . .
- March gifts will be processed as usual under our old platform but then will come to an end.
- After the online giving portal is restored on March 27, 2023, donors who would like to continue their automated donations will need to login to the new giving portal and set up their recurring donation(s) on the new platform. You can do this starting in April to ensure no gap in your recurring donation.
Please accept our sincere apologies for the inconvenience. We value your data and have determined it is more secure not to transfer your banking or credit card information during the migration.
Furthermore, we are confident that the new online donation platform will provide a better donor/partner experience compared to our old online platform. In addition, we will save quite a bit by making this switch. Thank you for your understanding. We appreciate your partnership!